This global professional services company was using outsourced copy and mail distribution services in domestic and international locations, resulting in diminishing customer satisfaction levels. Meanwhile, the client's vendor was increasing headcount and service costs annually.
Our client was requesting that current copy and mail distribution services be benchmarked to other professional services companies. This process included visiting the domestic and international locations to determine the current state of operations and identify operational inefficiencies.
CMS conducted on-site observations that included analyzing all copy and mail volumes over the past 48 months. The statistical volume information was benchmarked to industry trends and we determined viable outsourcing vendors to be included in the Request for Proposal (RFP).
We utilized site observations and copy and mail volumes to create and facilitate the RFP process on behalf of the client.
The client signed a global agreement that resulted in a 22% cost reduction and a $15.2 million savings over the term of the contract.
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