WHO WE ARE

Joseph D. Incognito Sr. founded Creative Management Services (CMS) in 1997. Formerly president of a global outsourcing provider and armed with 25 years of experience in both legal and corporate support services outsourcing, Joe wanted this knowledge and expertise to benefit his clients. Kim Harrison joined CMS in 2000. She is now the President of CMS. In 2007, Scott Incognito joined as an invaluable addition to our organization.

CMS has more than 100 long-term dedicated clients in 35 major US cities and Europe. With a mission statement that focuses on four key principles, Cost, Culture, Process and Technology CMS experienced a consistent 50% growth for the past three years. Today we continue to expand our service offerings to meet the ever-changing needs of our clients.

Law Firms with 75 to more than 1500 attorneys have empowered and trusted CMS to benchmark current Support Services operations to industry standards, conduct vendor renewal processes, manage multi-location RFP Processes and in some cases, bring outsourced services back in-house.

Many large corporate clients have selected Creative Management Services as their strategic sourcing partner in contract negotiations and RFP Processes. CMS has facilitated enterprise wide process re-engineering strategies, performed internal and external vendor compliance reviews and standardized global office supply and overnight carrier contracts.

With over 50 years experience in the legal industry, the CMS Team of professional consultants has delivered on all forecasted savings, and in many cases exceeded established savings initiatives, for our clients over the past 14 years.

Our Executive Team:

Kim Harrison's Bio:

Kim joined CMS in 2000 as an Operation Analyst. In 2006 she was promoted to Regional Vice President of Business Development and Operations. Since 2007, Kim has held the position of President, succeeding, Joe Incognito. Kim established the principles of "Cost, Culture, Process and Technology" as the cornerstones of CMS.

Kim obtained a BBS from Texas State University in 1991. She began her career at Neopost as a Major Account Manager in the mailing and shipping industry. After gaining invaluable experience at Neopost, she moved on to Xerox Business Services (XBS). During her tenure at XBS, Kim was responsible for transitioning major national legal and corporate XBS customers from an analog to a digital print environment with the XBS "Print on Demand" document strategy.

As an innovator at CMS, Kim became certified as a Litigation Support Professional (CLSP) in 2007. With this knowledge she took CMS to the next level by defining an Electronic Data Discovery (EDD) and Litigation Support service offering to both CMS legal and corporate clients. This strategy has allowed Creative Management Services to become the premier consultancy for assisting clients with cost recovery decisions, document routing and scanning solutions, print migration strategies and the re-direction of litigation support services back to "on-site"... delivering financial benefits to our clients.

Joe Incognito's Bio:

Joe is recognized internationally as an expert in all aspects of Support Service re-engineering and outsourcing. He has published 60 articles on outsourcing and process re-engineering the enterprise. Joe is also recognized nationally for his contribution to the mail industry with the development of the Mail Center Threat Assessment program and an end-to-end Digital Mail Solution. Clients such as the United Nations, FBI, American Express, International Monetary Fund, Morgan Stanley, American Electric Power and Alliance Bernstein have depended on CMS for their Mail Center Threat Assessment programs that ensure their employees receive "safe mail". Joe has been a featured keynote speaker at the following National Conferences over the past 14 years:

Scott Incognito's Bio:

Scott joined Creative Management Services in 2007 as a Regional Vice President of Marketing. In 2008 Scott was promoted to Vice President of the Sales Team. Scott has an extensive background of outsourcing experience; over the past 12 years he has worked with two global outsourcing providers, one national office supply company and one worldwide shipping company. During that time Scott held national positions in operations, marketing and business development. At CMS Scott has led the Sales Team in indentifying and comprehending complex client business issues and has successfully translated them into proactive results with return on investment (ROI) savings to CMS clients. He is proficient in global contract negotiations, vendor contract compliance reviews, MFD/MFP print migration strategies, office supply contract reviews and shipping logistic reviews.